Why this occurs:
         This occurs when E-Manager is not connecting to the TCH Server due to connection errors. This may also occur if your computer network utilizes a firewall, a proxy server or virus protection software.

The solution:
         First, verify that you are connected to the Internet. E-Manager cannot connect to TCH if there is no Internet connection established. Please verify that you can access two or three different pages on the Internet.

         Second, if you employ a network firewall, you will need to contact your Systems Administrator to "punch" a hole in the firewall. This may require contact between your Systems Administrator and your firewall provider, to create the hole, in which you will need the following information: the E-Manager IP address is 204.110.224.30 and E-Manager utilizes nine ports ranging from 5558 through and including 5566. If connection errors persist, the error may be due to inconsistencies with the "subnet mask" and "default gateway" set up for your internet connection by your internet service provider (ISP). In this instance, you will need to contact your ISP to find out your individual IP address, "subnet mask," and "default gateway" to complete the process of opening a hole through your firewall.

         Third, if you have verified your internet connection, have resolved any firewall and internet provider issues, and continue to receive a this error, contact TCH at 888-824-7378. The error may be due to communication issues on the TCH side of the E-Manager application.