Why this occurs:
         This occurs when E-Manager is not connecting to the TCH Server due to connection errors. Specifically, this may also occur if your computer network utilizes a firewall, proxy server or virus protection software.

The solution:
         First, verify that you are connected to the Internet. E-Manager cannot connect to TCH if there is no Internet connection established. Please verify that you can access two or three different pages on the Internet. For single users, make sure the current user has admin rights to the machine as the E-manager will need to create new folders with full read/write access.

         Second, please check for prior versions of Java Webstart that may still be running. To do this for Windows 95/98: 1) Hold the keys "Ctrl","Alt", and "Delete" down. This will enter the "Close Programs" box. 2) Highlight any Java entries and press "End Task." You may need to wait a few seconds and press "End Task" again.

For Windows NT/ME/2000/XP: 1) Hold the keys "Ctrl","Alt", and "Delete" down. 2) Press the "Task Manager" button. 3) Click on the "Processes" tab. 4) Highlight any 'javaw.exe' entries and press "End Task."

         Third, try cleaning out your temporary internet files. Go to your ‘Control Panel,’ then choose ‘Internet Options.’ In the middle of the page it says ‘Temporary Internet Files,’ then click on ‘Delete Files.’ A pop up box will come up; check the box next to ‘Delete all offline content.’ Then click ok. If there are a lot of temporary files, this could take a couple of minutes to clear. When it’s done, go try E-manager again.

         Fourth, if you employ a network firewall, you will need to contact your Systems Administrator to "punch" a hole in the firewall. This may require contact between your Systems Administrator and your firewall provider, to create the hole, in which you will need the following information: the E-Manager IP address is 204.110.224.30 and E-Manager utilizes nine ports ranging from 5558 through and including 5566. If connection errors persist, the error may be due to inconsistencies with the "subnet mask" and "default gateway" set up for your internet connection by your internet service provider (ISP). In this instance, you will need to contact your ISP to find out your individual IP address, "subnet mask," and "default gateway" to complete the process of opening a hole through your firewall

         Fifth, If you are connected to the internet, have resolved any firewall and internet provider issues, and continue to receive a this error, contact TCH at 888-824-7378. The error may be due to communication issues on the TCH side of the E-Manager application.