VOICE SETTLEMENT PROCEDURES

•  Call the 24-hour TCH Customer Service toll-free line 1-888-TCH-SERV (1-888-824-7378)
• The interactive system will prompt you to press [1] for card or check authorization or for settlement, then press [2] and then [4] to settle.
• You will need to know your Location ID, Location Password and the Check Number. The check number is located in the upper right hand corner of the TCH check.
• Write the check amount and AUTHORIZATION CODE on the check.
• The automated system will give this information to you)
•  NOTE: A settlement requires a settlement authorization code. The transaction authorization code CANNOT be used for settlement, and without a valid TCH SETTLEMENT AUTHORIZATION CODE, the check cannot be approved for payment to your location by TCH.
• Verify that all of your information on the check is correct and matches the information given by the automated system or your check cannot be paid.

  CHECKS

• To reorder TCH Checks at no charge call 1-888-TCH-SERV (1-888-824-7378) and press [0] for customer service.

  INVOICES

•  If invoice questions arise, TCH will accept any signed invoice furnished by your location. The only requirement is that it MUST have an invoice number for reference

TCH CUSTOMER SERVICE (1-888-824-7378)

When questions or challenges arise, TCH Customer Service Representatives are available 24-hours a day to assist you.