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TCH has a claims Department dedicated solely to the needs of locations who have invoice disputes involving duplicate transactions, transactions that have been run for the wrong amount, transactions that did not show up on a settlement, or any other transaction difficulties.
Whenever your location experiences one of the above mentioned problems, fax the following Dispute Form to the TCH Claims Department at (801)395-8666. Please remember that the Invoice Dispute Form must have the following:
● The full TCH card number
● A copy of the signed invoice
● The TCH generated authorization number
Please complete the Invoice Dispute Form found in the Related Link to the right.
Please be advised that in order to preserve your rights to reimbursement, the Invoice Dispute form must be faxed to TCH within 24 hours of the settlement or attempted settlement as per section 3 of the Merchant Agreement. If TCH does not receive the Invoice Dispute form within the 24-hour period, you may lose your rights to reimbursement.
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